BE Happy
 

Delivery

Delivery CostsStandard DeliveryNext Day Delivery
Orders over £399 :FREE£44.94
Orders under £399* :

Bathroom Taps, Showers and Radiators:£6.95£8.94
Bathroom Suites, Furniture, Baths and Shower Enclosures:£34.95£44.95


If you spend under £399 you only pay one delivery charge per order. If your order contains more than one item you pay the delivery charge for the largest item. *Please note delivery charges to postcodes outside UK mainland may incur additional charges; refer to 'Areas We Deliver To ' for reference.


Are there areas which you cannot deliver to?

We deliver to all areas within UK and Ireland. Areas outside of UK Mainland may incur an additional delivery charge, for a more detailed breakdown see the map below.

How will my order arrive?

 

Standard Delivery

ZONE1

ZONE2

ZONE3

ZONE4

Bathrooms Taps, Showers & Accessories

   £3.95

    £9.95

    £9.95

   £9.95

Bathroom Furniture, Bathroom Suites &   Radiators

 

   £9.95

   

    £19.95

 

    £29.95

   

   £29.95

Baths & Shower Enclosures

   £29.95

    £59.95

    £99.95

   £149.95

Orders over £399

   FREE

    £59.95

    £99.95

   £149.95


If you spend under £399 you only pay one delivery charge per order. Zone 1 orders over £399 get free standard delivery. If your order contains more than one item you pay the delivery charge for the largest item. *Please note delivery charges to postcodes outside UK mainland may incur additional charges;


    How does your Standard Delivery service work?

  • Delivery is typically within 1-8 working days from the day you submit your order

  • Delivery is Monday to Friday (excluding public bank holidays).

    If your order is above £399 delivery is free. For orders under £399 please see below for delivery charge:


    What should I do if my order hasn't been delivered yet?

  • Your estimated delivery time for standard delivery is typically within 1-8 working days. Next Day delivery service is

  • 1 working day if ordered before 4pm. Delivery is Monday to Friday (excluding public bank holidays).

  • If your estimated delivery date has passed and you haven't received your order, please call for assistance on:02085 775 582.

What should I do if my order hasn't been delivered yet?

Your estimated delivery time for standard delivery is typically within 1-8 working days. Next Day delivery service is 1 working day if ordered before 4pm. Delivery is Monday to Friday (excluding public bank holidays).

If your estimated delivery date has passed and you haven't received your order, please call for assistance on:

020 8577 5582

Can I track the delivery of my order?

Yes you'll receive a confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking. Please note tracking information may not be available within the first 24 hours.

How does your next day delivery service work?

  • Delivery is on the next day if ordered before 4pm (Monday-Thursday).

  • Next day delivery is not available on Saturday/Sunday.

  • Next Day Delivery is not available for a small number of postcodes. Please click here for more information

  • Delivery is excluded on Public Holidays.

  • Next Day Delivery costs:

Delivery CostsNext Day Delivery
Orders over £399 :£49.99
Orders under £399* :
Bathroom Taps and Accessories£4.99
Bathrooms Taps, Showers & Accessories£12.99
Baths & Shower Enclosures£49.99


If you spend under £399 you only pay one delivery charge per order. If your order contains more than one item you pay the delivery charge for the largest item. *Please note delivery charges to postcodes outside UK mainland may incur additional charges; refer to 'Areas We Deliver To ' for reference.

Can I collect my order?

IDEAL  wants to make your shopping experience as easy as possible. So why not collect your item direct from IDEAL in Nuneaton.    

  • We'll email you a link to your tracking information once your parcel has been shipped from our warehouse.

  • A signature will be required upon receipt.

  • If you're not able to take delivery of your parcel, the carrier will leave a delivery card.

When will my order be ready for collection?

Order before 2pm Monday to Friday and your order will be ready for collection after 3 hours, orders after 2pm will be ready for collection after 9am the next working day.

We will confirm when your order will be available during checkout and again in your confirmation emails

Is click and collect available on all items?

Click and collect is available on all in stock items.

What do I do once I have submitted my order?

Once your order is complete we will send you an email confirming when your order will be ready for collection.

Do I need to bring anything with me?

Please bring a printout of your order receipt or order confirmation email along with photo ID (passport or photo driving license).


What happens if I'm not in when my order arrives?


Someone needs to be in when your parcel is due to be delivered as we may need a signature. Don't worry if you aren't as our carrier usually tries to deliver more than once.


Alternatively they will leave a card confirming they have either left it with a neighbour, left it in a safe place, when they will try to redeliver or give you details on how to collect it.